title: Implementation Guide for Service Level Agreements (the plum book)
author: Peter Hill
publisher: Modulus Pty. Ltd.
address: 1B Regent St, Brighton East, Victoria, Australia 3187
abstract:
A practical guide to the implementation of Service Level Agreements for managing business processes,
including a fully detailed template to fast-track your own SLAs
Content includes Benefits of SLAs, What Services are Suitable for SLAs, Creating a SLA, SLAs and
Recharges, Examples of Services Managed by SLAs and a detailed, 70-point SLA Template.
language: English
price: US $19.95